A: Intrievex is an information retrieval technology and services company. We make the science of document and information retrieval simple, reliable, and valuable for your business. We provide information retrieval tools and services such as online access, daily data feeds, and database backfill to industries including legal, title, real estate, and medical. Our proprietary technology is simple and secure and we support your business needs with flexibility and responsiveness.

A: Your session will last 20 minutes before timing out.

A: No. This program is web-based and may be accessed from any computer with Internet access.

A: As many people as you would like! There is no limit or cost per user. Each user will receive an individual login and password.

A: Please see our Pricing page.

A: Yes, you may share case information with a colleague by e-mailing to them. In order to do this, please go to the top of the page and select the envelope icon (‘Email Results’) once your search is complete.

A: You can search by case number, person name, or business name. Please see ‘How to do a search’ for more information.

A: In Washington, coverage extends from 1977 forward. In Oregon, coverage extends from 1986 forward. In Idaho, coverage extends from 1995 forward. However, documents pertaining to certain cases may be archived. Please contact us if you are unable to locate the case you are looking for.

A:a. Please check out our community forum at http://community.intrievex.com/intrievex to send us feedback or propose ideas.

A: Please contact our free premium support through our support site and we will be more than happy to assist you as quickly and efficiently as possible. Please check out our ‘How to’ documents, community forum or contact us.

A: Yes. In King, Pierce and Snohomish County you may obtain all types of cases. In other counties, the availability of different case types varies. Please contact us to inquire further, at courtresearch@intrievex.com

A: Documents that are available online may be printed or saved to your computer. Offline documents are not available through our client application or our website; they need to be obtained through a runner.

A: Retrieved case details can be displayed, printed, saved to a file, or emailed to a colleague.

A: You can search any county in Washington, Oregon, and Idaho.

A: Document availability is dependent on the particular county. Please contact us to see if we can retrieve it for you.

A: CourtsOnline provides online, real-time access records in Washington, Oregon and Idaho States. Cases available include State, County and Municipal courts along with U.S. Bankruptcy cases from these states.

A: The CourtsOnline service is available 24 hours a day, 365 days a year. However, CourtsOnline is dependent upon the availability of the courts we provide. Washington and Oregon searches are not available when these courts have outages, unscheduled maintenance or scheduled maintenance. Scheduled Court maintenance schedules are as follows but please note that these are only guidelines.

A: Yes. Index records are retrieved in blocks of up to 500 records per search. Numerous advanced search types are available including search by participants, county, and many more. Index searching is a quick way to locate court activity for a specific person or business when you don't know their location or the past history is old or unknown. You can search all 39 counties in Washington in about ten seconds and approximately 3,000 records can be returned in 60 seconds.

A. Yes, you may use our batch entry function in order to search multiple case numbers at a time. When conducting a search by number, please check the ‘Batch entry’ option, then you will be able to enter up to 10 case numbers for your search. If you would like to specify different counties for each case number, please select the county in the drop-down menu next to each case.

*Note: The batch entry function is not available for name searches.

A: Yes, our ‘watches’ feature will notify you of any changes. If you choose to elect to ‘watch’ for changes in one of your searches, you will be notified via e-mail, and under the ‘watches’ icon (left of the page on the website), you will see a number in () for new notifications that have not been reviewed. The e-mail sent to you will contain an attachment containing the new query results.

A: If you choose to elect to ‘watch’ for changes in one of your searches, you will be notified via e-mail, and under the ‘watches’ icon (left of the page on the website), you will see a number in () for new notifications that have not been reviewed. The e-mail sent to you will contain an attachment containing the new query results.

A: The History function is helpful for obtaining everything you’ve already purchased in an organized manner. If you would like a more detailed explanation of this function, please see our How to Access Your Purchased Information tutorial.

A: If there is a system issue, you will be notified via e-mail and you will also see a number in () under the ‘Notifications’ icon (left of the page on the website).

A: The ‘Messages’ section is where we will communicate with you about account updates, news, new features, billing, password changes, etc. When you receive a new message, you will be notified via e-mail, and you will also see a number in () under the ‘Messages’ icon on the left side of the page for new notifications that have not been reviewed.

A: In order to add an accounting code to your search, please enter your Client ID in the box where it says ‘Enter/Change Client ID’ in the ‘Search Criteria’ section of the Search page.

A: After completing your search, if you click ‘Remember this search’ in the lower right corner of the page, you will be presented with two options: Saved Search or Search Profile. If you select ‘Saved Search,’ it will save the search, including criteria. If you select ‘Search Profile,’ it will save the search options, minus criteria. It will be saved as such under the ‘Saved Searches’ link on the left side of the page.

A: Yes, you can save any of your searches. Simply click the ‘Remember this search’ button at the top right of the page. In order to retrieve your saved searches, please click on the ‘Saved Searches’ button on the far left of the page.

A: Yes. Using the ‘My Account’ tab, each of your monthly invoices are available, as well as your current month’s real-time usage.

A: Yes. In order for you to sign up with us, you either need to pay by credit card or request to pay by invoice. Credit cards are charged on the 1st of every month for the previous month’s usage.

A: In order to re-set your password, please email our support team at support@intrievex.com and we will respond very quickly with your new password.

A: In order to set up your account, please go to https://courtsonline.intrievex.com. Click on ‘Register’ in the upper right corner of the page. Once there, please enter your profile information, account information, and billing information, and click ‘Register’ again to complete the process. If you would like a more detailed explanation, please see How to Manage Your Account for more information.

A: In order to change your account options, please go to the ‘My Account’ tab at the top of the page, and select the link that is most helpful to you.

A: In order to update or change your information, please go to the ‘My Account’ tab at the top of the page. In order to update your CC information, please select ‘Account Options,’ and then ‘Change/Update your account credit card.’ In order to update your address or other profile information, please select ‘Profile.’

A: You will be billed once a month, on the 1st of the month. If you pay by credit card, your card will be charged on the 1st. If you pay by invoice, you will receive your invoice on the 2nd of the month, and payment is due upon receipt.

A: Please contact support through support@intrievex.com and we would be more than happy to assist you.

A: In order to change your e-mail address, please contact our support team through support@intrievex.com

A: Yes, you can personalize your profile to default to the search criteria that is most helpful to you. Please go to the ‘My Account’ tab at the top of the page and select either ‘Account Options’ or ‘Court Preferences’ (depending on which criteria you would like to specify) to set your preferences.